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Data Scientist - Customer Analytics

Location: Vancouver, BC
The Data Scientist – Customer Analytics will work with business stakeholders to create deep actionable customer insights to support Aritzia’s fast growing business. S/he is a team player who is insatiably curious about the business and deeply interested in making meaningful contributions that elevate the organization.  Partnering closely with cross-functional teams you will integrate various types of data from multiple sources to identify patterns, root-cause drivers, and relationships.  You will use advanced analytic techniques to create correlations, segments, and propensity models for things such as retention, cross-sell/up-sell, next best action, product affinity, et cetera and integrate results directly in business process and customer interactions.  Story-telling is a critical piece of your success and you have excellent skills in using advanced visualizations to reveal insights and communicate findings to business executives and technical peers.

You will make an impact at Aritzia by: 
  • Working with business stakeholders to understand needs
  • Integrating data from various customer interaction and transactional sources to develop deep analytical and actionable customer insights for use across the business
  • Working closely with IT to ensure we collectively build the right infrastructure (data and tools)
  • Bringing depth of knowledge that leverages best practices adapted to Aritzia’s unique needs

The successful candidate is entrepreneurial, deeply technical, highly innovative, insatiably curious about the business, and excited about teaming and sharing insights that move the needle.   As a top rated specialist you are a driver of innovation and a subject matter expert with a history of successfully creating and implementing the latest and greatest best practices in your field.  In addition, you have:
  • A degree in STEM subjects ranging from mathematics, physics, engineering, to cognitive neuroscience
  • Strong skills in statistics, probability, and/or machine learning
  • Minimum 5-10 years of experience with advanced analytics such as propensity modeling, mathematical segmentation and cluster analysis, predictive retention modeling, market basket analysis, econometric time series forecasting, operations research and optimization
  • Experience integrating and using data from sources such as ERP, customer care, Google GA/BQ click-stream, social media, macro-economic, weather, et cetera to create models and insights
  • Experience with databases such as SAP HANA, Oracle, MS SQL
  • Experience with languages and analytic tools such as R, SQL, Python, Matlab, Knime, SAS, SPSS, et cetera
  • Experience in Tableau data visualization
  • Experience with cloud-based platforms such as AWS, MS Azure, or Google Cloud
  • The ability to identify what’s important, what’s not, and simple is sometimes best
We know that great people have great ideas and are passionate about their work.  Our culture encourages excellence and actively rewards contributions with:
  • Advancement              We are growing, quite simply opportunities are abundant – take your pick!
  • Education                    To ensure you are the best at what you do
  • Compensation             Pay is driven by individual performance and we provide a multitude of benefits and perks
  • Connection                  Be surrounded by the best talent from across the globe driven by passion of a common goal

About Aritzia

Aritzia is an innovative design house and fashion boutique. We conceive, create and retail fashion brands with a depth of design and quality that no one can match at our competitive price point.

Each of our exclusive brands is treated as an independent label with its own vision, team and aesthetic point of view. As a group, they are united by an unwavering commitment to superior fabrics, meticulous construction and relevant, effortless design.

Founded by Brian Hill in 1984, Aritzia now has 80 locations in select cities across North America, including Vancouver, Toronto, Montreal, New York, San Francisco, Boston and Chicago. We pride ourselves on creating immersive shopping destinations, selecting each location with care and designing each space individually. Both in our stores and on, our focus is on delivering truly world-class, memorable customer experiences.

Aritzia is an Equal Opportunity employer. Aritzia believes in providing an inclusive workplace where all individuals have opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process and applicants are asked to make their accommodation needs known.

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