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Team Lead, Service Desk

Location: Vancouver, British Columbia
THE OPPORTUNITY
As the Team Lead, Service Desk you ensure your team is dedicated to providing Aritzia’s employees with exceptional IT service.  You have a strong desire to develop leadership and management skills and are passionate about providing amazing service. Patience, attention to detail, strong communication and prioritization skills, professionalism and knowledge of the business and systems supported will be integral to your success in the role.  You will also be devoted to the continuous improvement of services and technology to enhance overall staff experience. You will make an impact at Aritzia by:
  • Leading the IT Service Desk team, the single point of contact for all IT inquiries and requests, supporting 2,000 – 3,000 staff across 80+ stores and regional offices
  • Coaching Service Desk staff to ensure consistent and quality work is being delivered
  • Managing, triaging, resolving, escalating tickets and ensuring Service Desk staff are completing incidents and requests within SLA
  • Installing, supporting, and maintaining technology equipment, including hardware, software, printers, etc.
  • Providing friendly advice and technical support through email, phone and face-to-face communication
  • Educating and empowering staff to best leverage technology
  • Identifying recurring issues and providing suggestions on how to reduce or eliminate them

THE IDEAL CANDIDATE                                                         
As a growing professional, challenge and opportunity excites you.  You seek the challenge of jumping right in, learning from the ground up and working alongside exceptional talent.  In addition, you have:
  • Knowledge of IT Service Desk delivery processes including, but not limited to, Incident, Service Request and Asset Management
  • Experience supporting Microsoft technologies (Windows, Office, SCCM, Exchange)
  • Experience supporting and deploying PC and Apple based hardware and software
  • Experience supporting Point of Sale systems
  • Technical certifications or training is preferred (e.g., ITIL, HDI, A+, Microsoft
  • Ability to build and maintain relationships in key areas of the business
  • A passion for providing amazing customer service
 
THE PURPOSE
We know that great people have great ideas and are passionate about their work.  Our culture encourages excellence and actively rewards contributions with:
  • Advancement              We are growing, quite simply opportunities are abundant – take your pick!
  • Education                    To ensure you are the best at what you do
  • Compensation             Pay is driven by individual performance and we provide a multitude of benefits and perks
  • Connection                  Be surrounded by the best talent from across the globe driven by passion of a common goal


About Aritzia

Aritzia is an innovative design house and fashion boutique. We conceive, create and retail fashion brands with a depth of design and quality that no one can match at our competitive price point.


Each of our exclusive brands is treated as an independent label with its own vision, team and aesthetic point of view. As a group, they are united by an unwavering commitment to superior fabrics, meticulous construction and relevant, effortless design.


Founded by Brian Hill in 1984, Aritzia now has 80 locations in select cities across North America, including Vancouver, Toronto, Montreal, New York, San Francisco, Boston and Chicago. We pride ourselves on creating immersive shopping destinations, selecting each location with care and designing each space individually. Both in our stores and on Aritzia.com, our focus is on delivering truly world-class, memorable customer experiences.



Aritzia is an Equal Opportunity employer. Aritzia believes in providing an inclusive workplace where all individuals have opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process and applicants are asked to make their accommodation needs known.

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