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Customer Care Associate (Internal)

Location: Vancouver, British Columbia
THE OPPORTUNITY
 
As a Customer Care Associate you provide prompt, thorough and cheerful service to our eCommerce and Retail customers.  Whether it be over the phone, email or social media, you quickly determine our customer’s needs and action a solution that ensure they feel valued and happy with their Aritzia experience.
 
You will make an impact at Aritzia by: 
  • Developing and managing strong customer relationships through outstanding and consistent customer experiences
  • Solving problems to ensure our customers are happy
  • Being knowledgeable of Aritzia’s Products and services  - you are an expert who is eager to meet the customer needs
 
Your key relationships will be:  
 
  • Reporting to:               Customer Care Manager 
  • Collaborating with:    Your team, Retail and eCommerce

 
THE IDEAL CANDIDATE                                                         
 
As a growing professional, challenge and opportunity excites you.  You seek the challenge of jumping right in, learning from the ground up and working alongside exceptional talent.   
 
In addition, you have:
  • Outstanding customer service through Phone, Email and Social Media
  • High attention to detail
  • Strong communication skills, both written and verbal
  • A real passion for culture, the fashion industry and Aritzia products
  • Excellent time management and multi-tasking skills with an ability to manage conflicting priorities
 
THE PURPOSE
 
We know that great people have great ideas and are passionate about their work.  Our culture encourages excellence and actively rewards contributions with:
 
  • Advancement              We are growing, quite simply opportunities are abundant – take your pick!
  • Education                     To ensure you are the best at what you do
  • Compensation             Pay is driven by individual performance and we provide a multitude of benefits and perks
  • Connection                   Be surrounded by the best talent from across the globe driven by passion of a common goal


About Aritzia

Aritzia is an innovative design house and fashion boutique. We conceive, create and retail fashion brands with a depth of design and quality that no one can match at our competitive price point.


Each of our exclusive brands is treated as an independent label with its own vision, team and aesthetic point of view. As a group, they are united by an unwavering commitment to superior fabrics, meticulous construction and relevant, effortless design.


Founded by Brian Hill in 1984, Aritzia now has 80 locations in select cities across North America, including Vancouver, Toronto, Montreal, New York, San Francisco, Boston and Chicago. We pride ourselves on creating immersive shopping destinations, selecting each location with care and designing each space individually. Both in our stores and on Aritzia.com, our focus is on delivering truly world-class, memorable customer experiences.



Aritzia is an Equal Opportunity employer. Aritzia believes in providing an inclusive workplace where all individuals have opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process and applicants are asked to make their accommodation needs known.

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