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IT, Customer Service Specialist

Location: Vancouver, British Columbia
As one of Aritzia’s IT Customer Service Specialists, you provide friendly, hands-on technical service, using expert problem-solving and customer service skills to ensure staff needs are exceptionally handled.  You are passionate about providing amazing service, while advancing the technology knowledge of the users you support, and strive to raise the bar when it comes to staff satisfaction. 
Reporting to the Service Desk Manager, you will make an impact at Aritzia by:
  • Setting a high standard of service as one of the first points of contact for all IT inquiries and requests, supporting 2,000 – 3,000 staff across 75+ stores and regional offices
  • Providing friendly advice and technical support through email, phone and face-to-face communication
  • Educating and empowering staff to best leverage technology
  • Identifying recurring issues and providing suggestions on how to reduce or eliminate them
  • Managing, triaging, resolving and escalating tickets in the ticketing system
THE IDEAL CANDIDATE                                                         
As a growing professional, challenge and opportunity excites you.  You seek the challenge of jumping right in, learning from the ground up and working alongside exceptional talent.  In addition, you have:
  • Knowledge of IT Service Desk delivering processes within IT including, but not limited to, Incident, Service Request and Asset Management
  • Experience supporting Microsoft technologies (Windows, Office, SCCM, Exchange)
  • Experience supporting and deploying PC and Apple based hardware and software
  • Experience supporting Point of Sale systems
  • Technical certifications or training is preferred (e.g., ITIL, HDI, A+, Microsoft)
We know that great people have great ideas and are passionate about their work.  Our culture encourages excellence and actively rewards contributions with:
  • Advancement              We are growing, quite simply opportunities are abundant – take your pick!
  • Education                    To ensure you are the best at what you do
  • Compensation              Pay is driven by individual performance and we provide a multitude of benefits and perks
  • Connection                   Be surrounded by the best talent from across the globe driven by passion of a common goal

About Aritzia

Aritzia is an innovative design house and fashion boutique. We conceive, create and retail fashion brands with a depth of design and quality that no one can match at our competitive price point.

Each of our exclusive brands is treated as an independent label with its own vision, team and aesthetic point of view. As a group, they are united by an unwavering commitment to superior fabrics, meticulous construction and relevant, effortless design.

Founded by Brian Hill in 1984, Aritzia now has 80 locations in select cities across North America, including Vancouver, Toronto, Montreal, New York, San Francisco, Boston and Chicago. We pride ourselves on creating immersive shopping destinations, selecting each location with care and designing each space individually. Both in our stores and on, our focus is on delivering truly world-class, memorable customer experiences.

Aritzia is an Equal Opportunity employer. Aritzia believes in providing an inclusive workplace where all individuals have opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process and applicants are asked to make their accommodation needs known.

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