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General Manager - Square One

Location: Square One Mall, Canada
Aritzia is inspired by connecting its clientele to the energy of the culture, bringing everything together in one place - books, magazines, music and fashion. Every store design is unique, from the artwork and graphics, to the DJs in-store. The Aritzia experience is one of a kind. And no real conversation about the Aritzia experience would fail to mention our amazing staff: friendly, knowledgeable, and eager to offer personalized customer service to anyone who comes through our doors. This relationship is crucial to us.
 
Our main objective is to sell clothes and deliver an incredible Aritzia experience. In Retail Management, we are constantly looking for innovators, hands-on contributors and needle-movers who uphold corporate excellence by delivering incredible customer service. We push ourselves to raise the bar higher. Within Retail Management, we are looking for a leader who not only has the ability to maximize sales today, but who also has the ability to build infrastructure for tomorrow and propel our brand.
 
We are on the hunt for a General Manager for our Square One stores.
 
RESPONSIBILITIES (What you’ll do)
Staff:
  • Recruit and hire top talent for your stores (Retail Managers and Retail Team)
  • Formally & informally train your staff to maximize their performance and develop them to fulfill their potential
  • Inspire & motivate your teams to excel in their positions
  • Evaluate & remunerate your team effectively in order to find our leaders of tomorrow and ensure you retain your top performers
  • Promote your qualified top performers to meet both their career aspirations and the needs of the business
  • Optimize store schedules to maximize sales and use the schedule as a meaningful contributor to maximize employee experience
Customers:
  • Ensure HOW your employees are maximizing sales reflects our uncompromising customer service standards to provide the best experience for our clients
  • Resolve all Store-Escalated Customer Service Opportunities
Operations:
  • Utilize all processes and systems to maximize efficiency of your business and enhance the customer experience
  • Very basic troubleshooting IT issues in-store (i.e. Point of Sale or Credit Authorization Terminal)
Management:
  • Communicate priorities and focus your team on maximizing sales today
  • Optimize all aspects of floor management (cash desk, sales floor, fitting rooms) for all stores in the region
  • Selectively floor manage occasionally in your stores
  • Resolve any Floor Management Opportunities
SKILLS (What you’ll need)
  • Ambition
  • Common Sense
  • A love of Fashion
  • To be customer service obsessed
  • Multi-unit retail management experience within a fashion apparel organization
  • For Quebec locations, French language proficiency is required
KEY RELATIONSHIPS (Who you’ll work with)
  • Retail Store Teams (Store Managers to Sales Associates)
  • Regional Managers - Retail and Merchandise
  • Senior Managers in our Support Office from all departments (HR, Operations, Loss Prevention, etc.)


About Aritzia

Aritzia is an innovative design house and fashion boutique. We conceive, create and retail fashion brands with a depth of design and quality that no one can match at our competitive price point.


Each of our exclusive brands is treated as an independent label with its own vision, team and aesthetic point of view. As a group, they are united by an unwavering commitment to superior fabrics, meticulous construction and relevant, effortless design.


Founded by Brian Hill in 1984, Aritzia now has 80 locations in select cities across North America, including Vancouver, Toronto, Montreal, New York, San Francisco, Boston and Chicago. We pride ourselves on creating immersive shopping destinations, selecting each location with care and designing each space individually. Both in our stores and on Aritzia.com, our focus is on delivering truly world-class, memorable customer experiences.



Aritzia is an Equal Opportunity employer. Aritzia believes in providing an inclusive workplace where all individuals have opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process and applicants are asked to make their accommodation needs known.

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